Privacy Policy — Vertex Haven Pty Ltd

1. Introduction

Vertex Haven Pty Ltd (ABN 98 698 328 406, ACN 698 328 406) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vertexhavenpty.site or engage our services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out in that Act.

2. What Information We Collect

We may collect the following types of personal information:

Identity and contact data — name, email address, phone number, postal address, company name, and position.
Communication data — records of correspondence when you contact us via email, web form, or other channels.
Usage data — information about how you interact with our website, including pages visited, time spent, referring URLs, and browser type.
Technical data — IP address, device type, operating system, and cookies or similar tracking technologies (see Section 7).

3. How We Collect Information

We collect personal information when you:

Submit an enquiry via our website contact form.
Send us an email or otherwise correspond with us.
Request a consultation or proposal.
Subscribe to our newsletter or marketing communications.
Browse our website (via cookies and analytics tools).

4. How We Use Your Information

We use personal information for the following purposes:

To respond to your enquiries and provide the services you request.
To manage our client relationships and deliver advisory services.
To improve our website and tailor content to user preferences.
To send administrative information, such as changes to our terms or policies.
To comply with legal and regulatory obligations.

5. Disclosure of Information

We will not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

With your consent.
To our trusted service providers (e.g., IT hosting, email delivery, analytics) who are bound by confidentiality agreements.
Where required or authorised by law, including to comply with a legal obligation or court order.
To protect the rights, property, or safety of Vertex Haven Pty Ltd, our clients, or others.

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include secure servers, encrypted data transmissions, access controls, and regularly reviewing our data handling practices.

Your personal information is stored primarily within Australia. Where third-party providers store data overseas, we take steps to ensure they comply with standards equivalent to the Australian Privacy Principles.

7. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality of the website.

We use analytics services (such as Google Analytics) which may collect anonymised aggregate data about website visitors.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

Access — request access to the personal information we hold about you.
Correction — request that we correct any inaccurate or out-of-date information.
Deletion — request that we delete your personal information, subject to legal obligations.
Withdraw consent — opt out of marketing communications at any time by contacting us.
Complain — lodge a complaint if you believe we have breached the Privacy Act (see Section 10).

To exercise any of these rights, please contact us using the details in Section 9.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Email: [email protected]
Website: vertexhavenpty.site
Post: Vertex Haven Pty Ltd, VIC 3149, Australia

10. Complaints

If you believe we have breached the Privacy Act 1988 or the Australian Privacy Principles, please contact us in the first instance. We will investigate and respond within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and where appropriate, notified to you by email. The date of the latest revision is shown below.

Last updated: 1 January 2026